Refund policy

Each THE DISTRICT HUB item is made to order. Please review the product description, size guide, color, and delivery address before purchasing.

Damaged, defective, misprinted, or incorrect items

Contact us within 30 days of delivery if an item arrives damaged, defective, misprinted, or different from what was ordered. Include your order number and clear photographs showing the item and the issue. Once the claim is verified, we will provide an eligible replacement or refund. A physical return is generally not required for a verified production defect.

Wrong size, color, or change of mind

Because products are made specifically for each order, we do not accept returns or exchanges for a size or color selected incorrectly, buyer's remorse, or a change of mind. This does not limit any rights that cannot legally be excluded.

Lost or undelivered orders

If tracking has not updated for an extended period or a shipment appears lost, contact us with the order number so we can investigate with the production and carrier partners.

Changes and cancellations

Contact us as soon as possible if an order needs to be changed or canceled. Production may begin shortly after an order is placed, so changes and cancellations are not guaranteed once production has started.

Refund timing

Approved refunds are returned to the original payment method. Processing time after approval depends on the payment provider and financial institution.

Contact

Use the contact form and include the order number for the fastest review.