SUPPORT INDEX / FAQ
FAQ
Answers below reflect the garments and made-to-order fulfillment used for this store. If your question concerns an existing order, use the contact form and include the order number.
How do I choose a size?
Use the garment measurements in the size guide and compare them with a similar garment laid flat. Both styles have a relaxed fit, and normal manufacturing tolerance applies.
How are the products made?
Every piece is produced on demand through our production partner. Most orders spend approximately 2–7 business days in production before shipping; dates are estimates.
When will I receive tracking?
A tracking link is emailed after the carrier scans the shipment. Shipping methods, prices, and transit estimates appear at checkout for the destination.
Can I return or exchange an item?
Made-to-order items are not accepted for change-of-mind returns or wrong-size or wrong-color selections. Damaged, misprinted, or incorrect items reported within 30 days of delivery are eligible for review.
What should I do if my order arrives damaged or incorrect?
Use the contact form within 30 days of delivery. Include the order number and clear photos of the item and issue so we can arrange an eligible replacement or refund.
Can I change or cancel an order?
Contact us immediately. Changes and cancellations cannot be guaranteed after production begins.
How should I care for the garment?
Machine wash cold. Tumble dry on low heat. Do not dry clean. Wash inside out with like colors to help preserve the print.
Will I have to pay international duties or taxes?
International customers are responsible for any import duties, taxes, customs charges, or carrier fees required by the destination country. These charges are not included in the product or shipping price shown by THE DISTRICT HUB.